Stay safe on Fazo
Plain-language guide to how we protect your money — and what we don't promise about people.
Fazo protects your payment
Fazo holds the money → Meet → Confirm → Seller paid.
- 1Money held. Your payment is held — not sent to the seller yet.
- 2Meet. Check the item in person.
- 3Confirm. Confirm and the seller gets paid.
- Fazo holds the money until you confirm the item is right.
- You get a handover code after you pay. Give it to the seller only when you have checked the item — that pays them. The seller has 3 tries; after 3 wrong codes, only you can unlock code entry on your purchase page.
- If something goes wrong, raise a problem before release — funds stay held.
- Paying outside the app (cash upfront, direct EFT, vouchers) removes all protection.
What Bank Verified means
A seller's payout bank account matches their registered ID number, checked by TradeSafe. Payments to them are traceable. It does not mean the item is genuine, working, or as described — that is what paying in the app is for.
A future stronger identity check may be added later. Today, Bank Verified is the trading tier.
The golden rule
If someone asks you to pay outside Fazo — to "avoid the fee", via direct EFT, cash upfront, or vouchers — that is a scam. Report them in chat and keep the deal in the app.